Information Services for the Energy and Telecom sector
UMS Population Alert System enables the electricity providers to efficiently inform their subscribers of any interruptions and on progress during a power outage. In addition to saving time, money and resources, the subscribers value higher level of service. Research also shows that subscribers appreciate this kind of service alert.
Telecom sector
Some of the greatest challenges for telecom companies, especially carriers, are to be able to give sufficient service, to avoid churn (keep customers over time), reduce internal service cost, and to get paid within due time.
- Efficient reminders by voice or SMS: By replacing one or more reminders with an automated voice or SMS message, you can reduce the cost substantially. SMS can only be sent to mobile phones, while voice messages can also reach fixed phones.
- Additional phone service to greet new subscribers: A personal greeting, as a new customer message, will be taken by most people as a sign of excellent service.
By asking questions regarding delivery of equipment and whether it is working properly, the dispatcher will receive feedback and be able to act at a timely manner and prevent unhappy customers. Furthermore the feedback will enable employees to manually contact those in need of help.
